RAG Chatbot
SaaS Help Desk RAG Chatbot
🎯 The Problem
A SaaS company’s support team was flooded with repetitive "how-to" questions that were already covered in their documentation.
⚙️ The Solution
Deployed a RAG widget trained on their Zendesk knowledge base and GitHub READMEs to instantly resolve user queries.
✅ The Result
Deflected 45% of incoming L1 support tickets, reducing support costs by $10k/month.
Technologies Used
TypeScriptOpenAISupabase VectorZendesk APITailwind